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How To Find The Decision Maker



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(1/3/2013 6:37:52 AM)   Flag as inappropriate content
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- NY
(2/16/2012 5:21:31 PM)   Flag as inappropriate content
I would have said, "Maybe the flunkies that drive the waiting cars into the service bays are changing the station before the service people ever get to them." The approach here got to the real heart of the problem - and didn't even have to tell the dealer GM what changed!

I think that's called "beating the system." First, you have to know what the system is. Good thing the dealer GM tipped his hand by giving the real reason for his no.

- radiomike


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